Terms and Conditions

I. General Provisions

1.1. These Terms and Conditions set out the rules for using the online portal available at www.artsun.games, hereinafter referred to as the Portal.

1.2. The owner and administrator of the www.artsun.games website is artsun Maciej Czaplicki, based in Ząbki, ul. Świerkowa 2, NIP: 5222417105, REGON: 141028472, hereinafter referred to as the Printing House.

1.3. Product information provided on the Printing House’s website, in particular descriptions, technical and functional parameters, and prices, constitutes an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.

II. Rules for Using the Portal

2.1. To place an order for Printing House products, you must create an account on the artsun.games Portal by correctly filling out the form, including providing a current email address. Placing an order without creating an account is only possible after prior positive financial and legal verification of the Client by the Printing House, following an inquiry sent via email to the Printing House, with the Printing House reserving the right to make a binding assessment of the Client’s situation.

2.2. Creating an account on the artsun.games Portal constitutes acceptance of these Terms and Conditions.

2.3. Only legal entities, organizational units without legal personality (which, under separate regulations, have the right to acquire rights and incur obligations in their own name), and natural persons conducting business or professional activities (and, when using the Portal, performing legal actions within the scope of their business or professional activities) may be Clients of the Portal. A natural person not conducting business or professional activities may not be a Client. Any legal actions performed via the Portal by a person not meeting the above requirement will be solely their responsibility.

2.4. Artsun.games may deprive a Client of the right to use the Portal or limit access to part or all of its resources with immediate effect in the event of a breach of the Terms and Conditions, especially if the Client:
a) provided untrue, inaccurate, or outdated data during registration, misleading or infringing the rights of third parties,
b) infringed personal rights of third parties via the Portal,
c) engaged in other conduct deemed by artsun.games to be contrary to applicable law, general principles of Internet use, or detrimental to the good name of the Printing House.

2.5. A Client who has been deprived of the right to use the Portal may not re-register without the prior consent of the Printing House.

2.6. To ensure the security of communication and data in connection with services provided via the Portal, artsun.games implements technical and organizational measures appropriate to the level of risk, in particular measures to prevent unauthorized acquisition and modification of personal data transmitted over the Internet.

2.7. A Client of the artsun.games Portal may not:
a) provide or transmit content contrary to the law, e.g., content promoting violence, defamatory, or infringing personal rights and other rights of third parties,
b) use the Portal in a way that disrupts its functioning,
c) send or post unsolicited commercial information (spam) within the Portal,
d) use the Portal in a manner burdensome to other Clients or to the Printing House.

2.8. The Client is obliged in particular to:
a) use all content posted within the Portal only for personal use,
b) use the Portal in accordance with the laws in force in the Republic of Poland, the provisions of the Terms and Conditions, and general principles of Internet use.

III. Procedure for Concluding a Sales Agreement

3.1. The subject of the Sales Agreement is printing materials and services whose properties are specified by the Client during the purchasing process.

3.2. To conclude a Sales Agreement, you must visit www.artsun.games, create an account, select a product and its parameters, follow the displayed instructions, and place an Order.

3.3. After clicking the “order” button, the Client will be redirected to the “orders” page, where they can choose the method of sending the graphic file, payment method, delivery method, and provide the addresses for delivery.

3.4. Clicking the “order” button will generate an email sent to the address provided during registration. The message is a proposal to conclude a Sales Agreement and contains a summary of the Order, in particular:
a) the subject and number of the Order,
b) the total price of the ordered products or services,
c) the suggested payment and delivery method,
d) the default address to which artsun.games will deliver the shipment and the delivery time.

3.5. The Order will be forwarded for processing once the Client accepts all submitted graphic files and payment for the Order is credited to the artsun.games account (for orders paid by bank transfer or using the “Przelewy24” or “PayU” systems).

3.6. Acceptance by the Client of all submitted graphic files constitutes a declaration of intent to conclude a Sales Agreement with the Printing House and, for Orders already paid or “cash on delivery,” means the Order is forwarded for processing and cannot be canceled.

3.7. Due to the fact that the properties of the Products ordered through the Portal are strictly defined by the Client, withdrawal from the Agreement by a non-business Client is generally possible under the conditions set out in section 7.1.
In the case of personalized products (printed to individual specifications), the right of withdrawal does not apply, pursuant to Article 38(3) of the Polish Consumer Rights Act.

3.8. Orders not forwarded for processing within 14 days will be automatically deleted from the user’s account.

3.9. Payment may be made before accepting the graphic files. Within seven days from the date the payment is credited, artsun.games will issue an invoice in accordance with accepted accounting principles.

3.10. The Client may cancel an Order paid by bank transfer only until the acceptance of the graphic files.

3.11. A Client who has paid for a canceled Order by bank transfer will receive a refund, less administrative costs incurred by the Printing House to cancel the process. These costs amount to 34.99 PLN gross. Artsun.games will then issue a correcting invoice reducing the value of the Order.

3.12. Orders can be placed 24 hours a day, 7 days a week. The exact hours for file acceptance and processing times are specified on the Portal for each product separately.

3.13. The Printing House has the right to withdraw from the concluded contract within 14 days of its conclusion for technological reasons, in particular due to failure of devices used in the printing process, an unexpected production surge, or limited raw material availability.

IV. Delivery

4.1. Delivery of Products is limited to the territory of the Republic of Poland and is made to the address indicated by the Client when placing the Order.

4.2. Delivery of ordered Products is carried out by courier companies.

4.3. The delivery time is specified separately for each Product and presented on the artsun.games Portal.

4.4. The Printing House will make every effort to fulfill and send the Order within the specified time but may extend the deadline by up to 2 business days due to an unexpected production surge. Delays within this period do not entitle the Client to compensation or withdrawal from the contract. If the delay caused by a production surge exceeds 5 days, the Client may receive compensation of 1% of the contract value for each day, up to a total of 5%.

4.5. The Printing House allows for late completion of Orders due to random and independent causes, such as power or internet outages, delays on the part of delivery providers, or failures of devices used in the printing process. Delays for these reasons do not entitle the Client to compensation or withdrawal from the contract.

V. Prices and Payment Methods

5.1. The prices of Products are given in Polish zlotys (PLN) or euros (EUR), depending on the currency selected by the Client. All prices include: the cost of order processing, the cost of the Product, packaging, shipping box and VAT, unless otherwise stated in the Product description. Prices do not include additional fees for non-standard options such as cash-on-delivery, delivery at specific hours, or shipment to multiple addresses.

5.3. Online card payments are handled by Autopay S.A.

5.4. Transfer of personal data:

• Autopay S.A.: Personal data of clients making card payments via the Autopay S.A. system are transferred to Autopay S.A., with its registered office in Sopot (ul. Powstańców Warszawy 6, 81-718 Sopot, Poland), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court Gdańsk-Północ in Gdańsk, 8th Commercial Division of the National Court Register under KRS no. 0000320590, NIP: 5851351185, REGON: 191781561, as the data controller. The transfer concerns personal data necessary for Autopay S.A. to process the payment.

• Paynow (mElements S.A.): Personal data of clients making payments via the Paynow system are transferred to mElements S.A., with its registered office in Warsaw (ul. Prosta 18, 00-850 Warsaw, Poland), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 12th Commercial Division of the National Court Register under KRS no. 0000590484, NIP: 5223047892, REGON: 363203696, as the data controller. The transfer concerns personal data necessary for mElements S.A. to process the payment via the Paynow system.

• BLIK: Personal data of clients making payments via the BLIK system are processed by the client’s respective bank and Polski Standard Płatności sp. z o.o., with its registered office in Warsaw (ul. Czerniakowska 87A, 00-718 Warsaw, Poland), entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 13th Commercial Division of the National Court Register under KRS no. 0000493783, NIP: 5213664494, REGON: 147055889, as the data controller. The transfer concerns personal data necessary for the BLIK system to process the payment.

• Google Pay: Personal data of clients making payments via the Google Pay system are processed by Google Ireland Limited, with its registered office in Dublin (Gordon House, Barrow Street, Dublin 4, Ireland), registered under number 368047, as the data controller. The transfer concerns personal data necessary for Google Pay to process the payment.

• Apple Pay: Personal data of clients making payments via the Apple Pay system are processed by Apple Distribution International Ltd., with its registered office in Cork (Hollyhill Industrial Estate, Hollyhill, Cork, Ireland), registered under number 470672, as the data controller. The transfer concerns personal data necessary for Apple Pay to process the payment.

• PayPal: Personal data of clients making payments via the PayPal system are processed by PayPal (Europe) S.à r.l. et Cie, S.C.A., with its registered office in Luxembourg (22-24 Boulevard Royal, L-2449 Luxembourg), registered in the Luxembourg Trade and Companies Register under number B118349, as the data controller. The transfer concerns personal data necessary for PayPal to process the payment.

5.5. The Printing House is not responsible for delays resulting from untimely transmission of data by integrated payment systems.

5.6. By making purchases on the artsun.games Portal, the Client agrees to receive invoices and correcting invoices electronically. The Client can also download e-invoices by logging into the Portal and selecting the “invoices” subpage in “my account.”

VI. Materials for Printing

6.1. The Printing House is not responsible for possible copyright infringements or the content of materials sent by the Client. If the Order contains content that is unlawful or violates social norms, the Printing House has the right to refuse to process it.

6.2. The Printing House is not responsible for substantive or spelling errors in the content of the graphic design.

6.3. Materials received from the Client must be prepared according to the instructions published on the Portal.

6.4. To minimize possible errors with graphic files, the Printing House provides free tools and applications on the website to check the correctness of file preparation for printing. If the data sent by the Client does not comply with the instructions on the Portal, the Client will be immediately informed, which is equivalent to conditional or negative verification of the graphic files.

6.5. The Printing House is not responsible for the Client’s acceptance of files incorrectly prepared for printing, such as incorrect use of layers, white color printing, etc. Acceptance of such a file means the Order is forwarded for processing.

6.6. The Printing House is not responsible for delays in Order processing resulting from the Client’s failure to provide correct data.

6.7. Data sent to the Printing House is archived indefinitely. The exception is graphic files added to orders before 15.03.2014, which are deleted 6 months after their last use in an Order. Files added after 15.03.2014 are deleted from the system 2 months after their last use.

VII. Withdrawal from the Agreement and Complaints

7.1. A consumer who has concluded a distance contract or an off-premises contract has the right to withdraw from it without giving any reason within 14 days.

7.2. To submit a complaint, you must fill out the complaint form available in the details of the given order on the “order” page. Complaints can also be submitted from any subpage by clicking the “complaints” link at the bottom of the artsun.games website.

7.3. The complaint should include a detailed description of the non-compliance and the scope of the claim.

7.4. The final deadline for submitting a complaint is the 14th business day after the Client receives the shipment.

7.5. The Printing House undertakes to consider the complaint within 5 business days of its submission. The exception is complaints submitted on non-working days, which will be considered within no more than 5 business days from the next business day following the non-working day. These deadlines are non-extendable for providing a response. To complete the complaint process, the Client may be asked to return part or all of the completed order. If the complaint requires additional documentation or explanations from the Client, the Printing House is obliged to send an email indicating the elements requiring supplementation, and the Client is obliged to provide them within 7 business days of receiving the email. After this time, the complaint process is closed and the complaint is considered dismissed.

7.6. Complaints are accepted on business days until 4:00 p.m. Those received after that time are considered submitted on the next business day.

7.7. Due to technological differences between how most monitors display colors and printing technology (which uses the CMYK color space), comparing print colors with those displayed on a monitor is technologically incorrect. Lack of color compliance between the print and the screen image cannot be grounds for a complaint.

7.8. The Printing House makes every effort to faithfully reproduce the colors in projects provided by the Client. However, as many printing machines are used in the printing process, which differ in their color reproduction, slight color differences may occur when printing the same project on different machines. This may occur when reprinting a project. Such differences cannot be grounds for a complaint. Product enhancement with foil or UV varnish may also visibly change the product’s color. Such changes cannot be grounds for a complaint regarding the color of the Product.

7.9. An incorrectly made fold is one that causes creasing of the paper, wrinkling, etc., making it impossible to correctly read the content or illustrations. For paper weights above 150g, cracking of the paper at the fold is observed, especially in areas heavily covered with printing ink. To reduce this undesirable phenomenon, the Printing House uses scoring before folding. The Printing House may forgo scoring for 170g paper if the above phenomenon does not occur. Depending on the material and graphics, scoring does not guarantee complete protection against cracking. This is due to the material’s strength limits and is not considered a Printing House error.

7.10. An incorrect layer of offset, dispersion, or UV varnish is one that has unvarnished or peeling areas on the surface intended for varnishing.

7.11. Due to the specification of production machines and the printing process, the following deviations are allowed:
a) when cutting sheets into individual pieces: deviation from the format +/- 1 mm;
b) when folding and scoring: deviation of the fold from the nominal line of its location +/- 1 mm;
c) when perforating: deviation of the performed perforation from the nominal location +/- 1 mm;
d) when registering colors printed successively: deviation up to 0.18 mm;
e) quantitative and qualitative differences between the ordered and delivered product – not exceeding +/- 5% of the ordered quantity;
f) for selective UV varnishing – registration of the drawing and varnish layer: deviation up to 1 mm.

7.12. The Printing House assesses the validity of complaints based on samples archived by the Quality Control Department. In the case of ambiguous complaints, the Printing House may require the Client to return all or part of the batch. If the complaint is accepted, the cost of return is borne by the Printing House.

7.13. Complaints related to the quality of courier shipments will be considered on the basis of a damage report prepared jointly with the courier upon receipt of the shipment. Lack of a damage report may be grounds for the Printing House to refuse to accept the complaint.

7.14. Due to the specification of the printing machine and the properties of the printing substrate, when printing on T-shirts, a deviation of the printed graphic from the indicated print area of up to 10 mm is allowed.

7.15. The maximum compensation for a complained order cannot exceed 100% of its value.

7.16. Materials used in the sample book of offset papers and large-format printing materials at artsun.games are examples and may differ from those used for Orders placed on the Portal. The difference results from the use of materials from different manufacturers and falls within the generally accepted paper weight tolerances in the printing industry.

7.17. The Printing House is only responsible for its own actions and omissions. The Printing House is not responsible for the consequences of actions or omissions of third parties, in particular for delays in the transfer of funds by financial institutions and carriers through whom product delivery to the Client is carried out.

VIII. Reporting Portal Malfunctions

8.1. The artsun.games Printing House takes action to ensure the fully correct operation of the Portal, to the extent resulting from current technical knowledge, and undertakes to remove any irregularities reported by Clients as soon as possible.

8.2. Irregularities related to the operation of the Portal may be reported by the Client by sending an email to: kontakt@artsun.games.

8.3. When reporting a system error, the Client should provide the type and date of the irregularity.

IX. Final Provisions

9.1. The court competent to resolve any disputes between the artsun.games Printing House and the Client will be the court with jurisdiction over the registered office of Art.sun.pl Maciej Czaplicki.

9.2. In matters not regulated by these Terms and Conditions, the provisions of the Civil Code, the Act on Providing Services by Electronic Means, and other relevant provisions of Polish law shall apply.

Definitions

1. Client – a legal entity, an organizational unit without legal personality, which under separate regulations has the right to acquire rights and incur obligations in its own name, and a natural person, provided they conduct business or professional activity and, when using the Portal, perform legal actions within the scope of their business or professional activity, placing an Order via the Portal.
2. Civil Code – the Act of 23 April 1964 (Journal of Laws No. 16, item 93, as amended).
3. Terms and Conditions – these Terms and Conditions for the provision of electronic services via the artsun.games online printing house.
4. Portal – the online service available at www.artsun.games, through which the Client may place Orders.
5. Products – printing materials and services traded within the activities of the artsun.games Portal.
6. Sales Agreement – a contract for the sale of Products within the meaning of the Civil Code, concluded between the Printing House artsun.pl Maciej Czaplicki and the Client, using the artsun.games online service.
7. Act on Providing Services by Electronic Means – the Act of 18 July 2002 on providing services by electronic means (Journal of Laws No. 144, item 1204, as amended).
8. Order – also referred to as Job: a declaration of will by the Client, directly leading to the conclusion of a Sales Agreement, specifying in particular the type and quantity of the goods.
9. Purchasing process – the purchasing path from the moment of selecting a product to the moment of placing an order.